"On a mission to inspire every child to read, learn, and find joy in words. We publish One, Two, Three and Away! series. New Online Library Reading for pleasure, not pressure!"

Refund and Returns Policy
 

We want you to be fully satisfied with your purchase. If you are not happy with your item, we’re here to help.

Returns

• You have 14 days from the date of delivery to request a return.

• To be eligible for a return, your item must be:

  • Unused

  • In the same condition that you received it

  • In the original packaging

Please contact us at support@thereadinghut.com before returning any item so we can issue return instructions.

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• Once we receive your returned item, we will inspect it and notify you of the status.

• If approved, we will initiate a refund to your original payment method within 5–7 business days.

• Please note: shipping costs are non-refundable unless the item was faulty or damaged upon arrival.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, please contact us within 7 days of receiving your order.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us immediately with a photo and description so we can resolve it promptly.

Non-returnable items

We do not accept returns for:

• Digital downloads

• Custom-made or personalised items

• Items returned more than 14 days after delivery

Need help?

If you have any questions about your order or this policy, contact us at Support@TheReadinghHut.com